Refund Policy

Transparent and equitable refund measures for customer satisfaction

Introduction

At HarborViewAtelier, we realize that plans can shift, prompting the need for a straightforward and honest refund process. The following policy details the specific cases where refund requests for our yacht rental services will be considered.

We urge you to review this policy in full prior to making any reservations. Agreeing to these refund conditions is a requirement when you confirm a booking with HarborViewAtelier.

Regular Cancellation and Refund Framework

Exceeding 72 Hours Prior to Charter

100% Refund

Qualified for: Total refund excluding handling charges

Processing Duration: 5-7 working days

Handling Charge: €50 for credit/debit card payments

Requirements: Must be submitted through written communication whether by email or call

Between 24 and 72 Hours Prior to Charter

50% Refund

Qualified for: Half of the complete charter cost

Processing Duration: 7-10 working days

Handling Charge: €25 deducted from the refund total

Requirements: A legitimate rationale required; administrative charges applicable

Under 24 Hours Before the Charter

No Refund

Qualified for: Refunds are not provided

Exception: Urgent situations may be taken into account

Substitute: Credit for future charters might be given based on management's decision

Requirements: Proof is compulsory for emergency claims

Cancellations Due to Weather

Guarantee Against Adverse Weather

Prioritizing safety, if sailing conditions are adjudged perilous by our qualified captain, we propose pliable remedies:

  • Entire Refund: Issued when rescheduling isn't feasible
  • Reschedule: Move your booking to a subsequent available slot at no extra cost
  • Credit for Charter: Issued and valid for one year from the original booking date

Determination of Weather Conditions

Our assessment for weather conditions entails:

  • Evaluation of wind speeds and directions
  • Assessment of wave heights and oceanic circumstances
  • Forecasts for visibility and precipitation
  • Advisories and alerts from the Coast Guard
  • Professional captain's appraisal for safety

Decision Timing: Decisions regarding weather cancellations are made not later than 4 hours ahead of the scheduled departure.

Refunds in Case of Medical Urgencies

Conditions for Emergency Consideration

Medical urgencies warrant special close attention in the following cases:

  • Sudden medical conditions or injuries necessitating hospital care
  • Passing of an immediate family member
  • Mobilization for military service or recall during emergencies
  • Summons for jury service or court orders
  • Natural catastrophes that impact traveling abilities

Essential Documentation

For requests regarding emergency refunds, kindly submit:

  • Hospital certification or medical documents
  • Official document confirming death, if relevant
  • Military directives
  • Notices of court summons or jury service
  • Government-issued travel advisories or emergency notifications

Procedure: Requests for emergency refunds are actioned within 3-5 working days after receiving the appropriate evidences.

Refunds Due to Operational Issues

Vessel Malfunctions

Should the designated yacht encounter operational issues that defy remedy:

  • Replacement Vessel: We aim to offer a yacht of similar specifications
  • Entire Refund: If substitution is not an option
  • Partial Refund: If the replacement yacht is differently priced
  • Compensation: Additional recompense may be considered for the trouble caused

Unavailable Certified Crew

On the rare occasion that certified crew members become unavailable:

  • Efforts will be made to arrange for alternate crew
  • Full refund in the event the charter cannot proceed
  • Opportunity to reschedule without incurring extra costs

Method for Refund Handling

Original Payment Modes

Refunds are allocated to the payment method originally used:

  • Credit/Debit Cards: 5-7 business days
  • Bank Wires: 7-10 business days
  • Cash/Cheque: 3-5 business days

Handling Charges

For Credit/Debit Card Reimbursements

€50 charge for terminations exceeding 72 hours notice in advance

For Refunds through Bank Wires

€25 charge for all bank-related refunds

Extra Fees for Foreign Transactions

Additional charges may be imposed for international refunds

About Charter Credits

Scenarios for Credit Issuance

Charter credits might be provided as an alternative to monetary refunds under certain scenarios:

  • Cancellations occurring with less than a 24-hour notice
  • Charters called off because of weather conditions
  • Voluntary change requests from customers
  • Unforeseen operational disruptions

Details on Credit Usage

  • Validity: Effective for one year starting from the date issued
  • Non-Transferable: Cannot be assigned to another person
  • Monetary Worth: Equivalent to the full reserved charter amount (excluding handling fees)
  • Application: Applicable towards any future charter
  • Term Limit: No extensions past the 12-month period

Compensation for Partial Service

Service Disruptions

In the event of an interruption or early termination of your charter for reasons within our control:

  • Reimbursement proportional to the unutilized duration
  • Credit for a subsequent charter equivalent in value
  • Additional complimentary services or enhancements

Disruptions Caused by Guests

If a charter is prematurely ended due to the behavior or safety infractions by guests:

  • No reimbursement for the time not used
  • The full fee is still applicable
  • Possibility of extra costs being incurred

Settling Disputes Over Refunds

If you find the outcome of a refund claim unsatisfactory, you have the option to:

  • Ask for a re-evaluation by our management crew
  • Provide additional substantiation or proof
  • Engage with consumer rights bodies for a resolution
  • Explore legal action as permitted under the prevailing laws

Procedure to Apply for a Refund

Initial Step: Get in Touch

Introduce your request for a refund through the following means:

Second Step: Share Details

Your refund appeal should contain:

  • Confirmation code for the reservation
  • Date and time of the charter
  • Grounds for the cancellation
  • Any pertinent supporting documents (if required)
  • Choices for refund processing

Final Step: Confirmation and Execution

Our team will acknowledge your application within a day, evaluate it against this guideline, reach a conclusion within two days, and carry out approved refunds according to the timelines specified herein.

Critical Notes

  • Written submission is mandatory for all refund applications
  • Refund transactions are conducted in €, irrespective of the currency used during payment
  • Securing travel insurance is highly advised
  • This document may be updated following a 30-day advance notice
  • Refunds are compliant with relevant taxation and directives

Details for Contact

For any inquiries relating to refunds or to put forth a refund claim:

Refund Operations
HarborViewAtelier Maritime Solutions Inc.
Marina Port Vell
Barcelona 08039
Spain

Phone: +34 932 21 00 00
Email: [email protected]
Office Hours: Monday to Friday, from 9:00 AM till 5:00 PM

Date of Last Update: August 21, 2025

Our refund policy is conceived with the intent of maintaining fairness and clarity. We encourage you to scrutinize these stipulations diligently prior to making reservations and to reach out to us for any clarifications.