Privacy Policy

1. Introduction

HarborViewAtelier ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our practices regarding collection, usage, exposure, and protection of your data when you interact with our website harborviewatelier.sbs or engage in our yacht charter services.

Consenting to the use of our services means you are agreeing to the data processing methods mentioned in this document. Our policies are in alignment with privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

The personal information we gather is provided by you voluntarily in instances such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Opting into our newsletter
• Completing forms on our website
• Engaging in our surveys or promotional activities

This information might include:

• Your name, email, telephone number, and address
• Financial details for transactions (handled securely by external service providers)
• Your preferences and specifics about yacht charters
• Contact details for urgent situations
• Any specific dietary needs or health-related information (if shared)

2.2 Automatically Collected Information

Information about your device and how you use our site is automatically gathered when you visit our website:

• Your IP address and general location details
• The type and version of your web browser
• The pages you explore on our site and the duration of your visit
• The sources that directed you to our website
• Device specifications such as type and screen resolution

2.3 Cookies and Tracking Technologies

To improve your online experience, we deploy cookies and other similar technologies for the following purposes:

• Storing your preferences
• Assessing how our website is used and its performance
• Delivering content tailored to your interests
• Enhancing our service offerings

Management of cookies and tracking preferences is possible through your browser's settings or our cookie consent feature.

3. How We Use Your Information

The information we gather is utilized for these key reasons:

• Service Provision: To facilitate yacht charter services, manage bookings, and communicate regarding your plans
• Client Support: To address your queries and deliver support when needed
• Financial Transactions: To take care of payments and manage accounts
• Safeguarding and Security: To maintain safe operations and prevent deceitful actions
• Promotional Outreach: With your approval, to send you promotions and news
• Site Enhancement: To understand how our website performs and to optimize our web presence
• Adherence to Law: To ensure we are complying with legal obligations and regulations

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal details to outside parties. We might share your data in these situations:

4.1 Service Providers

Your information might be shared with dependable external service providers that help us with processes such as payment handling, web hosting, email marketing, analyzing use, and customer service.

4.2 Legal Obligations

Should legal requirements demand, we could disclose your data in reply to legal processes, court directives, emergencies, or fraud or crime investigations.

4.3 Business Changes

Should our business undergo a merger, acquisition, or asset sale, your data could be part of the transferred assets.

5. Data Security

We use suitable measures such as encryption, secure server environments, access management, periodic evaluations, and staff training to protect your data from unauthorized access, changes, exposure, or destruction.

However, we recognize that no digital transmission or storage method is completely secure. The absolute security of your information cannot be guaranteed.

6. Data Retention

We store your personal data only for the period necessary to serve the purposes for which it was collected or as required by law. Typical retention periods are:

• Yacht charter reservations: 7 years (for tax and legal reasons)
• Marketing communications: until you opt-out or request deletion
• Web analytics data: 26 months
• Client service interactions: 3 years from the last communication

7. Your Rights and Choices

Your rights include accessing, modifying, erasing (subject to legal restrictions), moving your data, declining marketing, and managing cookies. To exercise these rights, please contact us as indicated below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics for insights into website usage. You have the choice to opt-out with the Google Analytics Opt-out Browser Add-on.

8.2 Links to Social Media

Our website may contain links to social media platforms which have their distinct privacy policies.

8.3 Payment Service Providers

We use third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Transfers

We may relocate and process your information in countries other than Spain. When we do so, we apply suitable protective measures in accordance with relevant privacy laws.

10. Protection of Young Individuals

Our services are not intended for individuals under the age of 13, and we do not intentionally gather data from them. If we realize that we have obtained information from a minor, we will take immediate action to remove it.

11. Revisions to This Privacy Policy

Should we revise this Privacy Policy, we'll notify you by updating the policy online, emailing registered users, or displaying a notice on our website. Continuing to use our services after the modification date indicates agreement with the new terms.

12. How to Reach Us

If you have any inquiries or comments regarding this Privacy Policy, or about our handling of your data, please contact us:

13. Google Ads User Consent Policy Compliance

Our practices are consistent with Google Ads' requirements regarding user consent. Changes to your cookie and tracking settings can be made at any time by accessing our cookie preferences.